Fresh fruit, fair policy
Refunds & Replacements
If your mangoes arrive damaged or spoiled, we replace them free or refund you. Because fruit is perishable, here is exactly how it works.
Last updated: June 2026
Covered
- Box arrived crushed or damaged in transit.
- Fruit arrived leaking, rotten, or clearly spoiled.
- Wrong variety or size, or a box that is clearly short.
Not covered
- Natural ripening, softening, or a few marks and spots.
- Small differences in size, colour, fragrance, or exact weight.
- Fruit eaten or thrown away before you contact us.
- Spoilage after delivery, from storage or from opening the box late.
- Delivery that failed because the address or phone was wrong, or no one was available.
- A change of mind after your order is dispatched.
How to claim, within 24 hours of delivery
- 1Message us on WhatsApp within 24 hours of delivery.
- 2Send your tracking ID with clear photos, and a short video, showing the box, the shipping label, and the affected fruit.
- 3Keep the fruit and packaging until your claim is settled.
What you get
We review your photos and approve genuine claims fairly. You get either a free replacement (subject to stock and season) or a refund of the affected amount, not both. Refunds are sent only to the bank account you paid from, normally within 5 to 7 working days.
Cancellations
Cancel any time before dispatch for a full refund. After dispatch, perishable orders cannot be cancelled.
Fair use
One claim per order. A refund covers the fruit actually affected, judged from your photos, which may be part of a box rather than all of it. Our order, dispatch and delivery records are used to settle any dispute, and we may decline claims that are late, unproven, or do not match those records, or that show a pattern of misuse.
Or message us at 03182503334. See our full Terms & Conditions.